Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Denver, CO Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Business Process Consulting, Demand Management, Project & Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Process Discovery, Future-State Design, User Stories, Epics, Acceptance Criteria, Process Mapping, Portfolio Governance, OCM, KPIs, RFI/RFP, Techno-Functional, Configuration Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape, including Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery - Engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence - This is a techno-functional role requiring enough platform depth and hands-on configuration experience to flex when an engagement calls for it — stepping in occasionally to help with development work or to back up the technical architect on a short-term basis - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows spanning strategic planning, demand intake and prioritization, project and program delivery, agile development, and resource and capacity management - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation that connect strategic and financial outcomes to platform capabilities - Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live - Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives - Flex into hands-on platform work on an as-needed basis — comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires it - Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Business process discovery and future-state design - Requirements elicitation, epic and user story writing, acceptance criteria definition - Process mapping and business process documentation - Portfolio governance and operating model design - Organizational Change Management (OCM) and end-user training - Workshop facilitation and stakeholder engagement - Techno-functional platform depth with hands-on configuration capability - RFI/RFP response experience - Strong communication and executive presence Qualifications: - Demonstrated experience as a ServiceNow SPM Business Process Consultant or similar techno-functional role - Proven ability to lead process discovery and design workshops - Experience across strategic planning, demand management, project and portfolio management, agile development, resource management, digital portfolio management, and application portfolio management - Ability to engage confidently with business and technology stakeholders at all levels - Hands-on ServiceNow configuration or development experience sufficient to support engagements as needed - Experience across enterprise and public sector accounts - Mentorship experience in requirements elicitation, story writing, process design, and workshop facilitation Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!