Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Cleveland, OH Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow, Strategic Portfolio Management (SPM), Business Process Consulting, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Process Discovery, User Stories, OCM, Governance, KPIs Experience: - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows spanning strategic planning, demand intake and prioritization, project and program delivery, agile development, and resource and capacity management - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation that connect strategic and financial outcomes to platform capabilities - Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live - Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives - Flex into hands-on platform work on an as-needed basis — comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires it - Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Business process consulting and process discovery - Requirements elicitation, epic and user story writing, acceptance criteria definition - Process mapping, stakeholder personas, portfolio governance models - Organizational change management (OCM) and end-user training - Portfolio operating models, governance cadences, KPIs/metrics - Hands-on ServiceNow configuration and development experience (techno-functional) - Strong business proficiency, professional maturity, and executive presence - Workshop facilitation and stakeholder engagement Qualifications: - Experience serving as the voice of the business on ServiceNow SPM engagements and pre-sales activities - Ability to engage confidently with both business and technology stakeholders - Techno-functional background with enough platform depth and hands-on configuration experience to flex when needed - Experience across enterprise and public sector accounts - Proven ability to align ServiceNow capabilities to measurable business outcomes Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!