Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Cincinnati, OH Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Business Process Consulting, Process Discovery, Demand Management, Project Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, User Stories, Requirements Elicitation, Workshop Facilitation, OCM, Governance Models, KPIs, RFI/RFP Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development support - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Process discovery and future-state business process design - Translating business needs into actionable requirements and user stories - Techno-functional platform depth and hands-on configuration experience - Workshop facilitation and stakeholder engagement - Business proficiency, professional maturity, and executive presence - Process mapping and business process documentation - Organizational change management (OCM) and end-user training - Portfolio governance models and KPI/metrics definition - RFI/RFP response experience Qualifications: - Strong business proficiency with ability to engage confidently with both business and technology stakeholders - Demonstrated executive presence and professional maturity - Techno-functional background with enough platform depth to support development work or back up the technical architect on a short-term basis - Future-focused mindset with ability to align ServiceNow capabilities to measurable outcomes - Experience advising on portfolio operating models, governance cadences, and adoption approaches - Ability to challenge customization requests with process-first alternatives - Experience across enterprise and public sector accounts - Mentorship capabilities in requirements elicitation, story writing, process design, and workshop facilitation Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!