Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Chicago, IL Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow, Strategic Portfolio Management (SPM), Business Process Consulting, Strategic Planning, Demand Management, Project and Portfolio Management (PPM), Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Process Discovery, Future-State Design, User Stories, Epics, Acceptance Criteria, Process Mapping, Stakeholder Personas, Portfolio Governance, OCM, KPIs, RFI/RFP, Pre-Sales, Techno-Functional Experience: - Serve as the voice of the business on ServiceNow SPM engagements and pre-sales activities across the portfolio and work management landscape - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Partner with clients to understand their business processes, technology landscape, and transformation goals - Lead and participate in design workshops, testing, deployment readiness, OCM, and end-user training activities - Advise on portfolio operating models, governance cadences, KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development support - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise across Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Process discovery, future-state business process design, and workshop facilitation - Requirements elicitation, epic and user story writing, and acceptance criteria definition - Process mapping, stakeholder persona development, and portfolio governance modeling - Techno-functional platform depth with hands-on configuration experience - Strong business proficiency, professional maturity, and executive presence - Excellent communication and stakeholder engagement skills across business and technology teams - OCM, training strategy, and adoption approach development - RFI/RFP response experience Qualifications: - Proven experience as a ServiceNow SPM Business Process Consultant or similar techno-functional role - Demonstrated ability to lead process discovery and design workshops - Experience aligning ServiceNow capabilities to measurable business outcomes - Comfort with hands-on platform configuration and development support when needed - Experience across enterprise and public sector accounts - Strong mentoring and team development capabilities - Future-focused mindset with the ability to challenge customization requests with process-first alternatives Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!