Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Charlotte, NC Job Posted Time: 2026-09-09 18:00:04 Employment Type: Full-time Target Skills & Keywords: ServiceNow, Strategic Portfolio Management (SPM), Business Process Consulting, Strategic Planning, Demand Management, Project and Portfolio Management (PPM), Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Process Discovery, Future-State Design, User Stories, Epics, Acceptance Criteria, Process Mapping, Governance Models, OCM, Training, KPIs, RFIs/RFPs, Pre-Sales, Techno-Functional, Configuration Experience: - Serve as the voice of the business on ServiceNow SPM engagements and pre-sales activities across the portfolio and work management landscape - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Partner with clients to understand business processes, technology landscape, and transformation goals - Lead and participate in design workshops, testing, deployment readiness, OCM, and end-user training - Advise on portfolio operating models, governance cadences, KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development support - Advise business stakeholders on process improvement, roadmap prioritization, adoption, and value realization - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Process discovery, future-state business process design, and requirements translation - Strong business proficiency, professional maturity, and executive presence - Techno-functional capability with enough platform depth and hands-on configuration experience to flex when needed - Workshop facilitation, testing, deployment readiness, OCM, and end-user training - Process mapping, stakeholder personas, portfolio governance models, and business process documentation - RFI/RFP response experience Qualifications: - Experience engaging confidently with both business and technology stakeholders - Ability to align ServiceNow capabilities to measurable business outcomes - Comfort challenging customization requests with process-first alternatives - Ability to mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Experience across enterprise and public sector accounts Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!