Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Boston, MA Job Posted Time: 2026-09-09 18:00:04 Target Skills & Keywords : Agile Go ServiceNow TestNG About the job Required Skills: •As a ServiceNow Strategic Portfolio Management Business Process Consultant, you will serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape, including Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management. You will lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Your primary responsibility is strategic and functional, not technical. That said, this is a techno-functional role, and you bring enough platform depth and hands-on configuration experience to flex when an engagement calls for it — stepping in occasionally to help with development work or to back up the technical architect on a short-term basis. •Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs •Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows spanning strategic planning, demand intake and prioritization, project and program delivery, agile development, and resource and capacity management •Develop process maps, stakeholder personas, portfolio governance models, and business process documentation that connect strategic and financial outcomes to platform capabilities •Partner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomes •Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accounts •Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches that sustain business value after go-live •Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternatives •Flex into hands-on platform work on an as-needed basis — this is not a primary duty of the role, but you should be comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires it •Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization •Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices •Respond to Requests for Information and Proposals (RFIs/RFPs) wit Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!