Hiring: Enterprise - ServiceNow SPM Business Process Consultant Company: Slalom Location: Atlanta, GA Job Posted Time: 2026-09-09 18:00:04 Employment Type: Not specified Target Skills & Keywords: ServiceNow SPM, Strategic Portfolio Management, Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, Application Portfolio Management, Business Process Design, Process Discovery, User Stories, Epics, Acceptance Criteria, Portfolio Governance, OCM, KPIs, RFIs/RFPs, Techno-Functional Experience: - Serve as the voice of the business on ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities across the portfolio and work management landscape - Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designs - Translate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow SPM workflows - Develop process maps, stakeholder personas, portfolio governance models, and business process documentation - Partner with clients to understand their business processes, technology landscape, and transformation goals - Lead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities - Advise on portfolio operating models, governance cadences, portfolio and delivery KPIs/metrics, OCM and training strategies, and adoption approaches - Flex into hands-on platform work on an as-needed basis, including configuration or development, or backing up the technical architect - Advise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realization - Mentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practices - Respond to Requests for Information and Proposals (RFIs/RFPs) Required Skills: - ServiceNow Strategic Portfolio Management (SPM) expertise - Strategic Planning, Demand Management, Project and Portfolio Management, Agile Development, Resource Management, Digital Portfolio Management, and Application Portfolio Management - Process discovery and future-state business process design - Translating business needs into actionable requirements and user stories - High business proficiency, professional maturity, and executive presence - Techno-functional capability with enough platform depth and hands-on configuration experience - Workshop facilitation and stakeholder engagement - Organizational Change Management (OCM) and end-user training - Portfolio governance and operating model design - RFI/RFP response experience Qualifications: - Experience engaging confidently with both business and technology stakeholders - Ability to lead process discovery and design workshops - Strong understanding of portfolio and work management landscape - Comfortable with hands-on platform work when needed - Experience across enterprise and public sector accounts - Mentoring and team development capabilities Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!