Hiring: Enterprise - ServiceNow ITSM Technical Consultant Company: Slalom Location: Philadelphia, PA Job Posted Time: 2026-09-09 18:00:05 Target Skills & Keywords : Go REST SOAP ServiceNow TestNG About the job Required Skills: •As a ServiceNow IT Service Management Technical Consultant, you will serve as the hands-on builder on ServiceNow IT Service Management (ITSM) engagements and pre-sales activities across the IT service delivery landscape, including Incident and Major Incident Management, Problem Management, Change Enablement and Release, Request and Service Catalog, Knowledge Management, Service Level Management, and Virtual Agent. You will own configuration, development, and integration work, translating requirements and user stories into working platform solutions. You will engage confidently with both business and technology stakeholders, demonstrating high technical proficiency, professional maturity, and executive presence. Your primary responsibility is technical, not strategic and functional. That said, this is a techno-functional role, and you bring enough process and requirements depth to flex when an engagement calls for it, stepping in occasionally to gather requirements, write stories, or back up the business process consultant on a short-term basis. •Configure and develop ServiceNow ITSM solutions spanning incident and major incident management, problem management, change enablement, request fulfillment, and knowledge management •Build and extend platform functionality, including Flow Designer flows, subflows and actions, UI Builder and Workspace configuration, forms, business rules, client scripts, script includes, ACLs, and Performance Analytics content •Build catalog items, record producers, flow-driven fulfillment, assignment and routing rules, SLA definitions and schedules, and Virtual Agent topics that carry ITSM process design into working configuration •Design and build integrations between ServiceNow and adjacent enterprise systems using REST and SOAP, IntegrationHub spokes, MID Server, transform maps, and scheduled data imports •Own technical design artifacts, including technical specifications, data models, integration designs, and configuration workbooks •Participate in discovery and design workshops to gather and analyze business requirements, and translate them into well-formed epics, user stories, and acceptance criteria when an engagement calls for it •Create, refine, and manage stories in the delivery backlog, estimating effort, grooming with the team, and keeping sprint commitments and dependencies visible •Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with configuration-first alternatives •Support testing cycles, defect triage and remediation, deployment readiness, cutover, and post-go-live hypercare •Advise clients on technical debt, upgrade readiness, platform performance, and long-term maintainability of the build •Mentor teammates on configuration, scripting, integration patterns, and technical delivery best prac Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!