Hiring: Enterprise Service Desk Technician (SIPRNet) Company: CACI International Inc Location: Offutt Air Force Base, NE Job Posted Time: 2026-09-16 16:26:19 Employment Type: Full-time / Hybrid Target Skills & Keywords : SCA, Secret Clearance, ServiceNow About the job Experience: •High School diploma and 3-5 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience) •3-5 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience) •5 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience) Required Skills: •CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. •What You’ll Get To Do •Operations are 24/7 in a secure facility at Tinker AFB. You’ll have the opportunity to work a flexible schedule that includes day shifts, weekends, and swing shifts. Additionally, there is potential for hybrid work to complement our existing unclassified operations off-base in Oklahoma City. •Advanced Technical Support: Resolve complex technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support. •Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels. •Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members. •ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes. •Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support. Qualifications: •Demonstrated capacity to obtain/maintain a Secret clearance •Strong verbal and written communication skills, with the ability to clearly convey technical information. •Proven ability to work effectively in a collaborative, team-oriented environment. •Operational familiarity with Service Desk operations, including basic troubleshooting and ticket handling. •Applied hands-on capability in end-user devices, common applications, and support tools. •An active DoD Secret or higher clearance. •CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!