Hiring: Enterprise Customer Success Lead Company: CentralReach Location: Holmdel, NJ Job Posted Time: 2026-09-15 13:45:53 Employment Type: Full-time / Hybrid Target Skills & Keywords : Project Management, SaaS About the job Experience: •Direct experience using CentralReach in an operational, administrative, clinical, implementation, or customer-facing capacity is strongly preferred. •Strong knowledge of the ABA industry, including familiarity with provider workflows, clinical operations, and stakeholders such as BCBAs, Clinical Directors, Practice Managers, and Executive Leadership. •Proven Customer Success, Account Management, Consulting, or customer-facing SaaS experience with a track record of driving customer adoption, retention, and growth. •2-3 years' experience as a Customer Success Lead. •Demonstrated capacity to build positive relationships internally and externally. Required Skills: •As an Enterprise Customer Success Lead, you will serve as a strategic advisor to some of our most complex and high-impact customers, leveraging your deep CentralReach expertise, ABA industry knowledge, and Customer Success experience to drive adoption, utilization, and business outcomes. •In addition to managing a full book of business, you will act as a trusted resource for both customers and colleagues, mentoring team members, promoting Customer Success best practices, and influencing team initiatives and key performance metrics. Compensation: •Flexible work environment (work from home / hybrid options) •We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!