Hiring: Enrollment Agent I Company: IDEMIA Public Security Location: Seattle, WA Job Posted Time: 2026-09-03 11:17:39 About the job Required Skills: •Essential Job Functions Include But Are Not Limited To Provide superior customer service to internal and external customers •Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software •Verify customer identity and scan required documents into database system •Successfully complete required biometric and data capture processes and paperwork on each customer •Track processing time for each applicant and ensure applicants are processed in appropriate order •Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards •Identify win-win opportunities to provide more products and services to customers •Create opportunities to add value for customers through the upselling of retail products and services (if applicable) Qualifications: •Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction •Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry •Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures •Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action •Integrity – Job requires ethics and honesty Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!