Hiring: Engineering Manager, Agent Product Company: Decagon Location: New York, NY Job Posted Time: 2026-09-12 10:13:06 Employment Type: Full-time Target Skills & Keywords : LLM, Python, TypeScript About the job Experience: •1+ years of engineering management experience •5+ years of industry experience in software engineering Required Skills: •As an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. •Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users. •In this role, you will •Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention •Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions •Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization •Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts •Help define the technical strategy and roadmap for the future of AI-powered customer support Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!