Hiring: Engineering Lead - Service Desk & IT Service Management Operations Company: Vylor Location: Johnston, IA Job Posted Time: 2026-09-15 12:21:31 Target Skills & Keywords : Agile, Configuration Management, Enterprise Architecture, GDPR, Product Management, Program Management, ServiceNow, User Experience About the job Experience: •5+ years of experience in ITIL/ITSM process management and Service Desk operations. Required Skills: •Engineering Lead – Service Desk & ITSM Operations is responsible for setting and executing the vision for IT solutions across a portfolio of products, platforms, and services. Qualifications: •How does an Engineering Lead work? •Through Strategic Partnerships: Builds and maintains strong, credible relationships across Corteva IT, strategic partners, and vendors. •Harmonizes Business Needs and IT Strategies: Keeps a secure, differentiated employee and customer experience at the forefront while ensuring business capabilities align with supporting technology products and services. •Enables a High-Quality IT Product Portfolio: Drives value realization from products, services, interactions, assets, and capabilities as defined by business cases or similar tools. •Monitors IT Products, Platforms, Services, and Service Desk Performance: Regularly reviews metrics and health dashboards to assess availability, productivity, SLA performance, user experience, and service quality; proactively identifies services and service levels to manage business-partner expectations. •What are the Engineering Lead’s Skills and Behaviors? •Technology IQ: Grow in knowledge and understanding of leading and emerging technologies related to their associated technology product families. Participate in industry peer groups to understand industry trends. •Business IQ: Builds understanding of business partners and their role within Corteva; shares insights through metrics, charts, and status reports to increase visibility and connect work to organizational outcomes. •Stays Curious: Maintains a deep understanding of Corteva’s strategic and operational challenges and identifies how emerging technologies can address current and future business needs. •Supports Common Ways of Working: Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders. Compensation: •Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!