Hiring: Engineer, Technical Support Company: Packsize Location: Louisville, KY Job Posted Time: 2026-09-09 18:03:57 Employment Type: Remote About the job Experience: •3-5 years of hands-on experience •5 years of hands-on experience Required Skills: •Technical Support Engineer - Onsite •Onsite in either our Louisville, KY or Salt Lake City, UT office •About Packsize •Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet. •About The Role •A Technical Support Engineer (TSE) provides invaluable assistance for Packsize customers throughout North America. Only a phone call or email away, the TSE team engages our customers with a helpful balance of compassion and skill to help improve and nurture our existing customer relationships. A TSE finds themselves working daily in a diverse, multicultural team focused on bringing out the best in each person while working towards providing exceptional technical support for our customers. •Looking for a motivated and driven individual with an interest in technology that learns quickly and enjoys working with customers and solving problems. Training on our equipment will be provided for all individuals and specific training in certain areas may be provided to the right individual. Maintaining an enjoyable working environment for all team members is critical so we’re looking for individuals wanting to work with industry leading technology in a constructive atmosphere. •What You'll Do •Answer inbound support calls and collaborate with customers to resolve issues. •Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer. •Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues. •Functions as a resource to field service engineers in their respective job functions. •Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware. •Enhance the customer’s positive experience with Packsize by recognizing their needs and providing solutions. •Motivate customers through training how to operate machinery and implement lean principles. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!