Hiring: End User Engineer Company: Netrio Location: McKinney, TX Job Posted Time: 2026-09-10 12:53:46 Target Skills & Keywords : Ansible, Azure, Chef, DNS, HIPAA, Puppet, Root Cause Analysis, macOS About the job Experience: •5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups. •Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups. Required Skills: •Communicate effectively with clients to understand their technology needs and provide tailored recommendations. •Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast. •Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access. •Solve complex technical problems and support junior team members through mentorship and knowledge sharing. •Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams. •Lead system deployments independently or collaboratively with team members. •Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures. •Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations. Qualifications: •B.S./B.A. degree or equivalent relevant experience. •Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration. •Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection. •Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones. •Proficiency in Intune MDM: policy creation, device enrollment, and management. •SharePoint administration and migration strategy knowledge. •Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM). •Skilled in patching, software packaging, and modern device setup methods. •Automation experience with tools like Chef, Puppet, Ansible, or Salt. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!