Hiring: Employee Experience Support Transformation Manager Company: Micron Technology Location: Boise, ID Job Posted Time: 2026-09-03 11:04:10 Target Skills & Keywords : Root Cause Analysis About the job Experience: •7+ years of IT experience within a Fortune 500 or similarly complex enterprise environment. •5+ years of progressive leadership and people management experience. Required Skills: •Partner with business collaborators, technical teams, and architects to identify needs, develop solutions, and maintain a 3-year support technology roadmap. •Lead cross-functional teams to deliver successful support and service transformation initiatives. •Drive continuous improvement programs focused on service quality, operational efficiency, automation, self-service, AI, and Digital Employee Experience (DEX). •Analyze service performance, customer feedback, operational trends, and support metrics to identify improvement opportunities. •Develop arguments, transformation roadmaps, and operational strategies that align with organizational goals. •Establish, monitor, and report on KPIs, service metrics, employee experience measures, and business outcomes. •Lead problem management and root cause analysis efforts to improve service stability and reduce recurring issues. •Build and develop high-performing teams while partnering with senior leadership to deliver executive presentations, strategic recommendations, and operational updates. Qualifications: •A Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or a related field, or equivalent experience, is required, together with 7+ years of IT experience within a Fortune 500 or similarly complex enterprise environment. •Proven ability to lead teams and drive organizational, operational, or service transformation initiatives. •Strong background in Workplace Technology, Executive Support, Digital Employee Experience (DEX), and Support Operations. •Exceptional organizational, planning, and execution skills. •Strong communication, collaborator management, and influencing capabilities. •Proven ability to create and deliver executive-level presentations. •Strong executive presence and business storytelling skills. •Demonstrated capacity to translate complex technical information into concise business-focused recommendations. •Right to work click here. •To learn more about Micron, please visit micron.com/careers Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!