Hiring: Electronic Banking Specialist Company: Exchange Bank Location: Santa Rosa, CA Job Posted Time: 2026-09-10 12:35:14 Employment Type: Full-time / Remote About the job Required Skills: •Performs work related to Electronic Banking Products including: Automated Clearing House (ACH), Debit Card, Consumer and Business Online Banking, Positive Pay, Automated Teller Machine (ATM), Person to Person (P2P), and Remote Deposit Capture (RDC) products. •Full-time, non-exempt position. 40 hours per week, Monday-Friday from 8:30am-5:30pm. This schedule is subject to change based on the business needs of the Bank. •Review daily debit card reports and identify fraud trends. Recommend corrective actions to management. •Assess debit card, ACH and Zelle disputes to determine bank and customer liability as well as applicable recovery options in accordance with established Regulation E guidelines and network rules. •Initiate chargeback process through the vendor network for relevant transactions. Complete funds transfers, issue provisional credit, credit revocation, posting of final credits, and communicate dispute status to customers. •Respond to inquiries regarding Digital Channels and Products, research problems and aid in resolution. •Process debit card return mail to include logging and forwarding of cards if needed. •Perform departmental certifications of control accounts. Qualifications: •Knowledge of core banking system applications. •Knowledge of item processing practices. •Knowledge of ACH procedures and practices. •Intermediate level skills operating a personal computer including word processing, spreadsheet, database, and presentation software. •Demonstrated capacity to work in teams or independently without supervision and handle multiply priorities. •Must be a highly flexible self-starter with leadership and creative problem-solving skills. •Demonstrated capacity to stand, bend, stoop, sit, walk, twist and turn. •Demonstrated capacity to lift up to 25 pounds occasionally. •Demonstrated capacity to use a computer keyboard and calculator. •A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of two years of experience in banking, cash management, or bank back-office environment. Compensation: •Health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!