Hiring: Ecosystem Support Specialist (Hybrid) Company: Motorola Solutions Location: Westminster, CO Job Posted Time: 2026-09-14 13:05:10 Target Skills & Keywords : AutoCAD, CAD, DNS, Product Management, SaaS About the job Experience: •Workload Optimization to structure daily queues, prioritize incoming incident responses, and execute accurate milestone evaluations under tight timelines •Innovative Technology Adoption including experience applying AI prompting workflows to scale human performance and efficiency •Customer Retention techniques with a focus on upholding exceptional Net Promoter Scores (NPS) and stabilizing client partnerships Required Skills: •Manage relationships and collaboration across Support, Product Management, and Engineering groups to analyze incidents, investigate escalations, and track system outages to locate root causes •Drive documentation and communication of technical resolutions within corporate case-tracking software tools •Support cross-department updates to help ensure internal teams remain fully synchronized with incoming operational changes •Author critical technical knowledge base entries to serve as an official job aid and educational repository •Expand team capabilities by continuously absorbing advanced software features and technical insights •Share immediate product release notes and feature enhancements across the wider support framework •Provide an exceptional customer experience across voice, email, and live chat workflows •Participate in an after-hours on-call shift rotation to satisfy strict SLA obligations Qualifications: •Application Troubleshooting to isolate faults in complex hardware, networking components, and third-party software integrations •Operating Systems knowledge including Microsoft Windows, Active Directory structures, and virtualization software configurations •Network Services comprehension involving DNS records, IP addressing schemes, HOSTS routing, and basic diagnostic protocols (A+ or Network+ certifications valued) •Prior experience working directly with Motorola Solutions SaaS architectures such as Flex or Vesta CAD dispatch systems •Background operating within emergency call handling environments or public safety dispatcher environments •This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers •Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. •Minimum of High School Diploma or GED •2+ years’ experience working in a help desk related environment •Must be able to obtain background clearance as required by government customer Compensation: •$65,000 - $70,000 / year •Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!