Hiring: Docucare Associate Company: Xerox Location: Arlington, WA Job Posted Time: 2026-09-10 18:03:58 Employment Type: Contract / Hybrid Target Skills & Keywords : Make, PATs, SAFe, Sentry About the job Experience: •100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Required Skills: •Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. •This role requires an active Secret Clearance •This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following: •Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction. •Supporting the achievement of productivity improvements. •Contributing to service transformation and business growth and further profitable service revenue. •Primary Responsibilities: •Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support. •Travelling to different client locations •Promotes knowledge sharing and acts as a mentor/coach. •Educates and trains client groups on equipment usage and functions. •Maintains clean and tidy devices and safe work environment. •Logs of all activities including on-site parts inventory and replenishment of consumables. •Ensures SLA is achieved, and customer requirements are met and exceeded. •Commits to maintaining skill set through personal development and training. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!