Hiring: Divisional Vice President, Retail Operations Company: REI Location: Issaquah, WA Job Posted Time: 2026-09-16 11:58:00 About the job Required Skills: •Set the strategy and operating model for store operations, including routines, labor payroll practices, tools, systems, service standards, and fleet support. •Turn enterprise goals into focused plans, clear measures, decision rights, and execution rhythms that store teams can use and sustain. •Simplify store work, reduce friction, and improve operational, financial, customer, employee, safety, and productivity outcomes. •Lead annual and long-range planning, budgets, resource choices, and investment recommendations with Stores and Finance leaders. •Guide large-scale change, including technology, digital tools, automation, and new operating practices, with plans for readiness, training, adoption, and follow-through. •Build an inclusive, high-performing Store Operations team that uses data, field feedback, systems thinking, and strong partnerships to improve the business. Qualifications: •Extensive senior leadership experience in multi-unit retail, store operations, field operations, or a similar complex and distributed environment. •Deep knowledge of store operations, retail operating models, customer experience, workforce planning, field execution, and performance management. •Strong business and financial judgment, with experience managing budgets, reviewing investments, and connecting operating choices to business results. •A record of influencing senior leaders, aligning partners across functions, communicating clear trade-offs, and leading through change and uncertainty. •Work across Stores, Commercial, Merchandising, Marketing, Technology, Human Resources, Finance, Customer Experience, Supply Chain, and Safety and Risk. Success in this role means store priorities are clear, practical, and aligned, and store teams have the tools and support to serve customers and deliver business results. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!