Hiring: Division VP Care Experience Company: HCA Healthcare Location: Richmond, VA Job Posted Time: 2026-09-03 11:10:32 About the job Experience: •6+ years of experience in progressive management (people & operations) and coaching/facilitation for large organizations in the area of customer service – Required Qualifications: •Evaluates Division results to identify opportunities for improvement in customer satisfaction and patient experience. Provides recommendations, action plans, and timelines for improvement. •Collaborates with Division VP Quality and Facility Senior Leaders to review results and develop division strategies for improvement in employee performance. •Assesses employee engagement and physician satisfaction as related to patient experience. •Develops targeted coaching plans and improvement goals to improve results. •Collaborates with Division Chief Medical Officer to identify opportunities for engaging physicians in patient experience improvement activities. Develop strategies and coaching plans for Physicians. •Evaluates current competency and facility standards through site visits and staff / leadership interviews to support development of service excellence strategies. •Provides one-on-one and team/department coaching for division and facility leadership as well as staff that targets improving customer satisfaction and patient experience. •Develops specific curriculum and materials as needed to facilitate an exceptional patient experience that support performance standards throughout Division facilities. •Collaborates with Senior Leadership Teams to incorporate patient experience improvement in facility initiatives/programs. •Provides one-on-one coaching for leaders and key staff to improve customer satisfaction results. Compensation: •Competitive benefits and rewards package •Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!