Hiring: District Service Quality Manager (DCA-D2-Baltimore) Company: Subaru of America Location: Frederick, MD Job Posted Time: 2026-09-03 14:31:41 Employment Type: On-site Target Skills & Keywords : AutoCAD, CAD, Microsoft Excel, Microsoft PowerPoint, Quality Assurance, SOA About the job Experience: •Associate degree from an accredited college/university in automotive/technical field required and 6-8 years' experience. Bachelor's degree preferred. •6-8 years' experience. Bachelor's degree preferred. •8 years' experience. Bachelor's degree preferred. Required Skills: •Leads root cause field investigations to gather needed facts for engineering to resolve significant field technical issues, prepare quality reports, and keep detailed records that comply with Subaru of America (SOA) and government requirements. •Utilizes data analytics to support quality improvement activities and to research root cause/repair quality issues. Interprets and reports data for necessary escalation. •Provides expert advice, counsel, and technical assistance to retailer and SOA both in person and remotely to resolve wide-ranging technical vehicle issues. •Reviews retailer pre-authorization requests for warranty claims over ten thousand dollars, or straight time or extra time requests over two hours. Maintains responsibility for using judgment and technical knowledge to make case-by-case determinations while considering costs to the company and product/service quality. •Educates retailer personnel to improve their investigative skills and diagnostic techniques using on-the-job training methods on diagnostic and repair processes and procedures. •Counsels with and guides retailers with customer handling, customer satisfaction, and uniform business practices to avoid or mitigate Lemon Law, legal expenses, and financial losses as a result of consumer actions brought against SOA. •Represents and provides testimony for SOA during arbitrations and/or court cases brought against SOA. •Works with outside counsel and internal partners to negotiate in and settle aforementioned cases on site. Compensation: •$94,800 - $115,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!