Hiring: Disputes Operations & Strategy Company: OnePay Location: United States Job Posted Time: 2026-09-03 10:45:46 Employment Type: Remote Target Skills & Keywords : Embedded Systems, LLM, Root Cause Analysis About the job Experience: •5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation. Required Skills: •Drive AI Transformation: Leverage AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates—and build the business cases to act on them. •Oversee Operations: Own daily back-office operations for disputes workflows across multiple products, ensuring timely, accurate, and compliant case resolution through automated and hybrid workflows. •Optimize Tooling & Vendor Performance: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance. •Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes. •Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts. •Stakeholder Communication: Communicate operational plans, AI performance metrics, and strategic decisions clearly to internal stakeholders and executive leadership. •5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation. •Expertise in AI & Automation: Demonstrated ability to hands-on deploy AI tools—including LLMs, prompt engineering, workflow automation, or advanced analytics platforms—to identify process gaps, eliminate manual effort, and drive measurable efficiency. Qualifications: •Domain Expertise: Direct experience working in the fraud, chargebacks, or disputes space. •Regulatory Knowledge: Solid understanding of Regulation E and Regulation Z requirements, Mastercard network rules, and the standard dispute/chargeback lifecycle. •Fintech Background: Experience working in fast-paced fintech or neobank environments. Compensation: •Flexible work environment (work from home / hybrid options) •401(k) plan with company match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!