Hiring: Disputes Analyst Company: Brightspeed Location: Charlotte, NC Job Posted Time: 2026-09-16 20:04:22 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, SAP, Vendor Management About the job Experience: •2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies. •2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations. •Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies. Required Skills: •Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation. •Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact. •Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions. •Partner cross-functionally with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies. •Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes. •Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements. •Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations. •Identify recurring dispute trends; present findings and partner with leadership on process improvements. Qualifications: •Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience). •Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation. •Strong analytical and problem-solving skills with exceptional attention to detail. •Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools. •Demonstrated capacity to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings. •Wholesale/Large Business Collections a plus •Strong written and verbal communication skills. •Demonstrated capacity to manage multiple priorities in a fast-paced, high-volume environment. •Telecom billing and dispute expertise •Critical thinking and quantitative analysis Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!