Hiring: Dispute Investigator Company: Netspend Location: Austin, Texas Metropolitan Area Job Posted Time: 2026-09-10 11:06:01 Target Skills & Keywords : Quality Assurance, Regulatory Compliance About the job Experience: •3 years of experience in financial services, ideally within dispute resolution, fraud investigation, chargeback processing, or banking operations Required Skills: •Conduct End-to-End Investigations: Review and analyze complex, high-risk, or escalated transaction disputes to determine fraud liability or billing errors •Execute Chargebacks: Initiate and manage the chargeback process through card networks (such as Visa/Mastercard) adhering strictly to network rules and timeframes •Maintain Regulatory Compliance: Ensure all claims are handled in strict accordance with federal financial regulations (including Regulation E and Regulation Z), as well as state laws and company policies •Adhere to Internal Policies: Follow established operational procedures and guidelines to mitigate financial, legal, and reputational risk for the company •Hit Performance Targets: Consistently meet or exceed individual daily productivity benchmarks and quality assurance metrics to support department SLAs (Service Level Agreements) •Documentation & Communication: Maintain precise, clear documentation of investigation findings and communicate resolution decisions effectively to internal teams and customers when required •Trend Awareness: Identify well-defined patterns or anomalies in dispute data and escalate findings to senior team members or leadership for further analysis Qualifications: •Regulatory Knowledge: Solid foundational understanding of Regulation E (electronic fund transfers) and/or Regulation Z (credit card billing errors) is highly preferred •Technical Skills: Proficiency with core banking platforms, case management software, and network tools (e.g., Visa Resolve Online / Mastercard Connect). •Analytical Mindset: Exceptional critical thinking skills with the ability to spot patterns, piece together disparate data, and make objective, evidence-based decisions. •Drive for Efficiency: Comfort working in a high-volume, metrics-driven environment where speed, attention to detail, and quality must go hand-in-hand Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!