Hiring: Dispatch Supervisor (Remote) Company: Pyramid Healthcare Location: Altoona, PA Job Posted Time: 2026-09-16 13:00:44 Target Skills & Keywords : Pyramid, Salesforce About the job Required Skills: •Provide direct supervision, coaching, performance management, and development for Dispatch staff and Team Leads. •Oversee daily dispatcher, ETA communication, facility request, and Modivcare functions to ensure clear ownership, appropriate coverage, and effective handoffs. •Monitor transportation operations to support accurate scheduling, efficient routing, appropriate driver utilization, timely request completion, and proactive communication. •Coordinate staffing schedules, PTO and call-out coverage, workflow assignments, and contingency plans to maintain operational continuity. •Prioritize same-day admissions and urgent transportation needs and provide escalation support for service disruptions, capacity constraints, and unresolved requests. •Monitor workflow, service levels, call performance, documentation, and staff availability through approved systems, including MediRoutes, Salesforce, Smartsheet, Five9, Uber Health, Modivcare/TripCare, and Power BI. •Ensure transportation requests, client records, trip details, call dispositions, status updates, completion notes, and client communications are accurate and timely. •Investigate transportation complaints, driver concerns, client incidents, service failures, and operational disruptions, ensuring timely resolution and required documentation. Qualifications: •Bachelor’s degree in Healthcare Administration, Business Administration, Logistics, Operations Management, Human Services, or a related field preferred. •A minimum of three years of experience in dispatch, transportation coordination, healthcare operations, call-center operations, or a related field is preferred. •Previous supervisory or leadership experience is preferred. •Knowledge of CARF standards and behavioral healthcare transportation practices is preferred. •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Excellent oral and written communication, interpersonal, coaching, conflict-resolution, organizational, and time-management skills. •Strong leadership and performance-management skills with the ability to coach staff, establish expectations, and promote accountability. •Demonstrated capacity to analyze operational information, reports, and KPI dashboards, identify trends or root causes, and implement practical solutions. •Solid functional working knowledge of dispatch technology, transportation workflows, workforce scheduling, quality auditing, and documentation standards. •Demonstrated capacity to prioritize competing operational needs and respond appropriately to high-volume periods, service disruptions, crisis situations, and changing business needs. Compensation: •Coordinate staffing schedules, PTO and call-out coverage, workflow assignments, and contingency plans to maintain operational continuity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!