Hiring: Dispatch Lead Company: Via Location: Park City, UT Job Posted Time: 2026-09-10 12:47:40 Target Skills & Keywords : Microsoft Excel About the job Experience: •3+ years of people management experience leading frontline operations, customer support, dispatch, call-center, logistics / transportation, or similarly fast-paced teams Required Skills: •Lead, develop, and manage a team of frontline agents responsible for customer support and dispatch operations •Serve as the primary escalation point for complex customer and operational issues, making thoughtful decisions in real time with limited guidance •Own team performance metrics across customer experience, operational outcomes, quality, productivity, and service levels •Ensure riders receive empathetic, high-quality support while maintaining efficiency and responsiveness across all contact channels •Oversee dispatch operations to ensure all service commitments are fulfilled through proactive problem solving and resource coordination •Use technology and operational tools to monitor service performance, identify emerging issues, and drive informed decision-making •Partner closely with General Managers and Operations leadership to investigate recurring operational challenges, identify root causes, and recommend process improvements •Balance immediate problem-solving with long-term operational thinking, sharing insights and recommendations that improve service reliability and team effectiveness Qualifications: •Proven ability to coach, develop, and hold team members accountable while creating an engaged and positive team culture •A strong operator who can effectively manage competing priorities, make decisions quickly, and remain calm under pressure •Customer-focused and empathetic, with a commitment to delivering exceptional service experiences •Comfortable owning operational outcomes and taking accountability for team performance •Tech-savvy and comfortable learning new systems, tools, and technologies quickly •Independent and self-directed; you excel in ambiguous environments where processes may not yet be fully defined •Analytical and curious, with the ability to identify patterns, diagnose root causes, and translate insights into actionable improvements •An excellent communicator who can build trust and influence stakeholders across all levels of the organization Compensation: •$55,000 - $68,000 / year •Competitive benefits and rewards package •Salary reflected does not include equity or variable pay, where applicable Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!