Hiring: Discharge Transport EMT Company: HCA Healthcare Location: Jacksonville, FL Job Posted Time: 2026-09-10 15:16:21 Target Skills & Keywords : Credentialing, Health Information Management, Medicaid, Microsoft Office, PLC, Revenue Cycle Management About the job Experience: •2 years of clinical or hospital experience - Required •Minimum 2 years of clinical or hospital experience - Required Qualifications: •The employee facilitates arranging the transport of patients being discharged from all HCA facilities within the markets served. The position collects information relative to a patient’s status and transport request and then facilitates arranging transport with transport providers that match the patient's clinical needs. •The employee will collaborate with the hospital staff and transport companies for timely and appropriate transport arrangements. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors. •Performs all patient logistic center functions for arranging discharge transport in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles and healthcare information. •Transport coordination specific to the discharge of patients from HCA facilities. •Establish and maintain a high degree of awareness and knowledge of hospitals within the markets served and services provided by the multiple transport companies. •Exhibit and model exceptional customer relationship behaviors, including telephone contact with all of the call center' customer groups (i.e. any employees at the HCA hospitals, dispatch for transport companies, and fellow employees including PLC coordinators). •Maintain professionalism and customer-centric communication with challenging callers. •Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems. •Proficient in navigating and documenting in all technology platforms and other call systems as needed. •Demonstrates the ability to handle multiple calls efficiently and prioritize need for arranging transport based on ETAs requested by facility. Compensation: •Competitive benefits and rewards package •Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!