Hiring: Director, Technical Success - Enterprise Company: RingCentral Location: United States Job Posted Time: 2026-09-03 10:42:48 Employment Type: Remote Target Skills & Keywords : R, SaaS, Segment About the job Experience: •8+ years in post-sales customer-facing roles — CSM, TAM, or equivalent — with at least 3 years in a people management role. •At least 3 years in a people management role. Required Skills: •Own the Enterprise segment's NRR and GRR targets for the region — accountable for the full portfolio outcome, not just the accounts that are visible in escalation. •Maintain a real-time view of segment health: account risk, renewal pipeline, EBR cadence compliance, and executive coverage rates. •Conduct segment-level account reviews with Managers — identifying systemic patterns, at-risk clusters, and resource deployment decisions. •Bring accurate, timely portfolio intelligence to the AVP/RVP — no surprises, no filtered data. •Manager Development & Team Leadership •Lead 3–5 Managers, Technical Success — coaching them on people management, coaching technique, and escalation judgment. •Conduct regular 1:1s with each Manager; review their team health data, listen to their coaching challenges, and help them grow as leaders. •Own the performance management process for Managers — setting clear expectations, providing documented feedback, and making timely decisions on performance concerns. Qualifications: •Demonstrated track record of leading Managers, not just individual contributors — second-line leadership experience strongly preferred. •Strong commercial instincts: can read a NRR/GRR forecast, identify systemic risk, and develop segment-level recovery strategies. •Proven executive customer presence — comfortable representing RingCentral at VP and C-suite level in strategic account situations. •UCaaS or CCaaS industry background strongly preferred. •Operational familiarity with managing distributed, remote, or cross-regional teams. •Deep familiarity with RingCentral's product portfolio or a direct competitor's platform. •Bachelor's degree required. Advanced degree or executive education is a plus. Compensation: •Comprehensive medical, dental, vision, disability, life insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!