Hiring: Director, Technical Account Management Company: Playlist Location: New York, NY Job Posted Time: 2026-09-12 10:37:55 Employment Type: On-site Target Skills & Keywords : SQL, SaaS, Webhooks About the job Experience: •12+ years of progressive leadership experience in client-facing, revenue-driving roles within enterprise SaaS — customer success, technical account management, solutions, or sales. Required Skills: •Lead and scale the Technical Account Management organization through a layer of managers — hiring, developing, and holding a high bar for performance, accountability, and collaboration. •Define and communicate clear role expectations, KPIs, and career paths, supported by robust coaching and leadership frameworks. •Own revenue retention across the enterprise customer portfolio — renewals, expansions, and forecast accuracy — ensuring alignment with broader business objectives. •Build executive-level relationships through frequent, high-touch engagement: onsite business reviews, strategic planning sessions, escalation leadership, and industry events. •Serve as the senior technical voice for enterprise customers, guiding integration architecture, API and data strategy, migration planning, and complex configurations across Mindbody and the broader Playlist ecosystem. •Establish the operational processes, tooling, and reporting that elevate the enterprise function and allow it to scale without growing headcount linearly. •Partner closely with Product and Engineering to represent customer needs, influence the roadmap, drive product improvements, and ensure smooth integration support. •Anticipate risk before it surfaces — get ahead of at-risk accounts, fragile customer configurations, and gaps in the support model rather than reacting to them. Compensation: •$131,475 - $175,300 / year •The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!