Hiring: Director, Strategy and Operations of Account Health Management Company: Palo Alto Networks Location: Santa Clara, CA Job Posted Time: 2026-09-12 07:40:31 Employment Type: Full-time / Remote Target Skills & Keywords : SaaS About the job Experience: •8+ years of experience divided between a top-tier management consultancy leading high-impact AI transformations, and/or leadership roles in Customer Success Operations, Revenue Operations, or Digital Transformations within complex enterprise or SaaS environments Required Skills: •Partner with cross-functional leaders to define and implement a unified strategy for serving customers through AI-native thinking. •Partner cross-functionally with Strategy, Product, IT, and Engineering to inform product enhancements optimizing customer account health. •Oversee User Acceptance Testing (UAT) to ensure technical solutions meet operational needs. •Develop comprehensive change management plans, conducting end-user mindset discovery and diagnosing system friction. •Map user journeys in an agentic AI environment and tailor execution plans for specific end-user groups. •Lead the practical, end-to-end deployment of AI-native tools and tailored enablement resources across end-user groups. •Redesign complex operational workflows to ensure sustainable organizational adoption. •Navigate complex stakeholder networks to streamline workflows and establish a reliable, unified view of account health metrics. Qualifications: •Strong conceptual thinking capabilities with a proven ability to prioritize high-impact initiatives and turn abstract mandates into structured execution plans. •Proven track record overseeing complex implementations of AI-native tools and workflow automations. •Operational familiarity with AI-native workflows and agentic capabilities. •Demonstrated expertise in mapping user journeys, identifying system pain points, and redesigning complex operational workflows. •Exceptional cross-functional influence with experience navigating matrixed environments across Strategy, Product, IT, and Field teams. •Strong background in Post-Sales Strategy, Customer Success Operations, or Digital Transformations in complex environments. •Based out of Headquarters (Santa Clara, CA) or open to remote in the Pacific Time Zone with at minimum monthly travel to HQ. •We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Compensation: •Flexible work environment (work from home / hybrid options) •The offered compensation may also include restricted stock units and a bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!