Hiring: Director, Service Delivery Company: Transamerica Location: Cedar Rapids, IA Job Posted Time: 2026-09-10 11:49:35 Employment Type: Contract / Remote Target Skills & Keywords : Microsoft Excel, Risk Management About the job Experience: •Strong communication, interpersonal, and presentation skills •Analytical, problem‑solving, and decision‑making skills •Demonstrated capacity to manage multiple responsibilities under pressure •Demonstrated capacity to understand and communicate complex or technical concepts •Proficient with MS Word and Excel Required Skills: •Develop and execute operational strategies supporting new business onboarding, client transition services, and service delivery objectives. •Oversee day-to-day operations to ensure smooth functioning and timely delivery of services. •Provide governance and oversight of offshore and third-party service providers, ensuring performance, quality, and service level expectations are achieved. •Lead and oversee Large Market and Mid Market conversion activities, ensuring successful implementation and transition outcomes. •Accountable for quality, reporting, training, and operational outcomes supporting all new business operations. •Manage operational budgets and resources, ensuring optimal allocation of funds. •Lead, mentor, and develop high-performing operational teams. •Identify and implement opportunities for improvement throughout Operations and provide recommendations to executive leadership. Qualifications: •Bachelor's degree in business or equivalent experience •Ten years of retirement plan experience Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!