Hiring: Director / Senior Director, Relationship Management Company: zerohash Location: Albany, New York Metropolitan Area Job Posted Time: 2026-09-14 14:45:04 Employment Type: Contract / Remote Target Skills & Keywords : Blockchain, Microsoft Excel, Project Management, Risk Management, SaaS, Stripe About the job Experience: •7-10 years of experience in B2B Relationship Management/ Business Development; with at least 2 years of demonstrated experience in people management and leadership •10 years of experience in B2B Relationship Management/ Business Development; with at least 2 years of demonstrated experience in people management and leadership •At least 2 years of demonstrated experience in people management and leadership Required Skills: •Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives •Develop customer relationships into zerohash advocates to help build a strong community of customers •Lead a team of talented, experienced relationship managers acting as both a coach and an escalation point. •Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. •Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. •Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing. •Interface directly with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. •Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. Qualifications: •Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients •Bachelor's degree or equivalent practical experience •Exceptional written and verbal communication, able to explain complex topics simply •Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally •The ability to work independently in a fast-paced environment •Receptive to feedback and implements changes immediately with a positive attitude •An interest in being a relationship builder, collaborative partner, and dynamic project manager •An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems •Travel requirements up to 20% to zerohash offices and client locations (depending on business need) •Maintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!