Hiring: Director, Sales Operation Company: Candescent Location: Greater Macon Job Posted Time: 2026-09-10 12:01:56 Employment Type: Remote Target Skills & Keywords : Project Management, Segment, Stakeholder Management About the job Experience: •10+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B environment •3+ years of people leadership experience Required Skills: •Own the end-to-end renewals operating model, including process design, timelines, ownership, escalation paths, and systems •Develop and operationalize retention strategies to improve Gross and Net Revenue Retention (GRR/NRR), reduce churn, and drive expansion •Implement account health scoring and early-warning indicators to proactively identify and mitigate renewal risk •Partner with Sales and Customer Success on renewal playbooks, segmentation, pricing/uplift strategies, and incentive alignment •Establish disciplined renewal forecasting with clear pipeline visibility by segment, cohort, and stage •Lead annual and quarterly sales planning, including headcount modeling, territory design, and quota setting •Build equitable, scalable territory and quota models aligned to growth and profitability goals •Drive alignment across Sales, Finance, and Executive Leadership on planning and forecasting assumptions Qualifications: •Proven ownership of a renewals and retention motion with measurable impact on GRR/NRR •Strong background in territory and quota planning, forecasting, and performance management •Excellent analytical, problem-solving, and project management skills •Executive-level communication and stakeholder management capabilities •Bachelor’s degree in Business, Finance, Economics, or work experience •Comprehensive expertise in B2B and FinTech sales models •Strong business acumen with a data-first mindset •Comfortable operating in a high-growth, fast-paced, and ambiguous environment •Statement to Third Party Agencies •To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!