Hiring: Director, Sales AI Transformation Digital & Agent Experience Product Manager Company: UnitedHealthcare Location: Minnetonka, MN Job Posted Time: 2026-09-16 16:46:11 Employment Type: Full-time Target Skills & Keywords : AI, Accessibility, Machine Learning, Medicare, Product Management, Product Strategy About the job Experience: •10+ years of experience in digital product management, software product development, technology transformation, platform leadership, or related roles Required Skills: •Unified AI Product Strategy & Portfolio Leadership •Define and execute a unified product strategy for AI-enabled Medicare shopping, sales, agent, partner, and support experiences •Own the integrated portfolio vision, product principles, sequencing, dependencies, and measurable outcomes across digital direct-to-consumer, Jarvis, eAlliance, telesales desktop, and broker-help desk experiences •Translate business strategy, user needs, technology capabilities, and market signals into a clear multi-year transformation roadmap and near-term delivery priorities •Rationalize overlapping capabilities, reduce duplicated solutions, and identify where shared platform services should replace channel-specific implementations •Establish clear portfolio governance, decision rights, investment recommendations, and executive communications •AI Voice, IVR & Human Connection Experience •Own the product strategy for AI Voice and conversational IVR capabilities that support Medicare education, guided decision support, intent capture, navigation, and appropriate routing Qualifications: •Bachelor's degree or equivalent practical experience •5+ years of demonstrated experience in artificial intelligence (AI), machine learning, generative AI, AI agents, or related technologies. Expertise may be acquired through professional experience, graduate research, academic achievement, open-source contributions, certifications, entrepreneurial ventures, or independent projects •Demonstrated success transforming a digital product organization or complex product portfolio within a modern, technology-enabled company •Proven ability to connect product experience, platform architecture, data, AI, and engineering delivery into a cohesive roadmap •Solid technical fluency with modern software delivery, APIs, cloud platforms, data products, AI architectures, product telemetry, experimentation, and quality practices •Solid functional working knowledge of conversational AI and voice experience concepts, including IVR, contact center integration, speech recognition, natural language understanding, call routing, digital-to-voice handoffs, and agent desktop connectivity •Hands-on familiarity with AI-assisted development tools and agentic engineering workflows, such as Claude Code, Codex, or comparable coding agents •Exceptional ability to simplify complexity, make decisions with incomplete information, and communicate clearly with executives and delivery teams •Demonstrated user-first product judgment, delivery discipline, and success improving speed without sacrificing quality or trust Compensation: •$134,600 - $230,800 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!