Hiring: Director, Risk and Payments Operations Company: BetMGM Location: New York, United States Job Posted Time: 2026-09-10 15:10:53 Target Skills & Keywords : Microsoft Office About the job Experience: •7+ years leading medium-to-large contact centers (e.g. 300 seats or more) •5+ years working in a highly regulated industry with a strong preference for experience in the gaming/gambling industry •5+ years leading Risk, Fraud, and/or Payment Operations teams in a contact center or comparable production environment Required Skills: •This role proactively works with individuals across the organization to influence process and policy decisions, advocate for the needs of their team, and drive customer centric interactions that exceed expectations. •Craft and execute a comprehensive plan that ensures continuous, uninterrupted contact center operations for all our Risk, Fraud, and Payment teams •Directly manage exempt and non-exempt staff who oversee several hundred contact center agents located across the U.S. and internationally •Define a holistic Risk, Fraud, Responsible Gambling, and Payment Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group •Lead the Risk, Fraud, Responsible Gambling, and Payment Operations teams who provide a critical service to our Players and our Company. This includes manager-level direct reports as well as several hundred indirect reports in multiple international geographies. •Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group •Define and manage to KPIs that assess operational and performance excellence for your teams •Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network Compensation: •$137,200 - $180,075 / year •This position is also eligible for participation in a performance-based bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!