Hiring: Director, Quality & Safety Company: Beth Israel Lahey Health Location: Newburyport, MA Job Posted Time: 2026-09-10 14:05:04 Target Skills & Keywords : Medicaid, Medicare, Project Management, Regulatory Compliance, Risk Management, Root Cause Analysis About the job Experience: •Minimum of 8-10 years of progressive leadership experience in healthcare quality, patient safety, regulatory compliance, accreditation, or performance improvement. •Demonstrated experience leading hospital-wide quality, patient safety, and patient experience initiatives. •In-depth knowledge of healthcare quality metrics, performance improvement methodologies, and patient experience strategies. Required Skills: •Lead and oversee hospital-wide quality improvement, patient safety, and performance excellence initiatives. •Develop and support systems for tracking, evaluating, reporting, and improving quality and patient safety outcomes, Collaborate with physicians, nursing leadership, and operational leaders to reduce preventable harm and improve clinical outcomes. •Provide consultation, education, and coaching to leaders and frontline staff regarding quality improvement methodologies, patient safety principles, and evidence-based practices. •Promote the use of Lean, PDSA cycles, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), and other improvement methodologies. •Analyze quality and patient safety trends and recommend action plans to improve outcomes and reduce variation in care delivery. •Support medical staff peer review, occurrence reporting, event investigations, and corrective action planning. •Lead the development and implementation of a comprehensive patient experience strategy aligned with the mission and values of Anna Jaques Hospital. •Monitor and analyze patient experience data, including HCAHPS, Press Ganey, and other patient feedback measures, to identify opportunities for improvement. Qualifications: •Bachelor's degree in Nursing, Healthcare Administration, Public Health, or related healthcare field required. •Master's degree in a healthcare-related discipline preferred. •MA Registered Nurse license is required •Exceptional leadership and relationship-building skills. •Strong analytical skills with the ability to interpret, present, and utilize data to drive organizational improvement. •Outstanding communication and presentation skills with the ability to influence stakeholders at all levels. •Proven ability to lead organizational change and foster a culture of safety, quality, and service excellence. •Demonstrated success managing complex projects and multidisciplinary teams. •Commitment to patient-centered care and continuous improvement. •Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!