Hiring: Director, Quality Operations Company: PCI Pharma Services Location: Bedford, NH Job Posted Time: 2026-09-10 13:51:58 Employment Type: On-site About the job Required Skills: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned. •Controls and monitors the execution of PCI’s QMS and other systems to ensure they are functioning effectively and in such a way as to maximize employee focus and enable Right-First-Time manufacturing. Provides consistent feedback to QMS system owners on how to improve performance. •Maintains systems that provide a clear line-of-sight to batch disposition requirements, tracking discrete steps that lead to final disposition including, but not limited to those owned in the Asset (batch record review, deviation management) and those provided by partners (QC data, EM results). •Empowers their team to make the right call on the shop floor, but also always provides systems for review and sharing to ensure decisions made are the best possible. Leads the team as a coach as much as possible, while never risking patient safety. •Quality Operations has the full understanding of production operations, decisions, and issues and as such, are the customer-facing Quality organization. The QO Asset Lead is the primary contact for customer communications, supported in escalations by the SDQO when necessary. •The incumbent is the local visible leader, setting the example of PCI’s Industrial Quality Mindset. They do not only focus on the most current “emergency” only. They invest time developing staff and ensuring a strong process knowledge and succession planning in the Asset area. •Ensures budgets are developed accurately and are met. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!