Hiring: Director, Professional Services Company: OpenGov Inc. Location: Chicago, IL Job Posted Time: 2026-09-10 14:22:06 Employment Type: Contract Target Skills & Keywords : Product Management, Risk Management, SaaS, Swift About the job Experience: •Minimum of five years leading professional services delivery teams in a SaaS environment, including direct P&L ownership. •Demonstrated experience driving an AI-first mentality across a delivery team: identifying where AI can remove manual effort from implementation, configuration, documentation, and reporting, and holding the team accountable for actually adopting it rather than treating it as optional. •Track record of partnering with Product and Engineering organizations to influence roadmap priorities using delivery data. •Strong analytical thinking, a systems perspective, and diligent process analysis skills. •Strong initiative and innovative thinking, with the ability to work in detail and translate findings into a big-picture view. Required Skills: •This is a role for someone who can hold two responsibilities at once: run a disciplined delivery organization against hard financial targets, and shape what gets built so that delivery gets easier and the product continues to grow with our customers. •Delivery Leadership and Operational Excellence •Lead a team that achieves results and delivers intended, measurable outcomes for the business and for our customers. •Lead project managers with the operational rigor that drives predictability in scope, schedule, and effort. •Enable project managers with the tools, standards, and skills to set scope, timeline, and deliverables for successful deployments across multiple customers simultaneously. •Enable implementation analysts and consultants with the tools and skills to identify needs, configure and test solutions, and train customers effectively. •Own forecast accuracy for the portfolio, including hours to complete, revenue recognition timing, and go-live dates. •Establish command and control of project delivery, internally and externally, when projects are escalated. Compensation: •$180,000 - $200,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!