Hiring: Director Product Delivery Company: Joint Commission Location: Oak Brook, IL Job Posted Time: 2026-09-11 11:18:34 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Salesforce About the job Required Skills: •Drive mission expansion and retention strategies within the pod. Contribute to the development of and execute on annual business plans. Oversee all account types within the pod structure. Oversee the comprehensive strategy to build organizational engagement and loyalty, improve program retention rates, and focus on minimizing regrettable losses. •Contribute to the development and execute annual business plans. Drive mission expansion and retention strategies within the pod. •Oversee the comprehensive strategy to build organizational engagement and loyalty, improve program retention rates, and focus on minimizing regrettable losses. •Oversee the development and implementation of strategic account plans. Support pod members in the implementation of strategies to drive growth, enhance customer satisfaction, and build long-term partnerships. •Support on-call activity including availability to surveyor cadre, field directors, staff, and executive leadership. Extra support is needed during significant survey impacts due to natural disasters. •Program performance (gains, losses, regrettable losses, program growth, program margins, market share) •Survey volume budget and variances •Review and approve pricing adjustments Qualifications: •A Bachelor’s degree is required; a Master’s degree is preferred. •Five to seven years of experience within the health care industry is preferred. •Previous supervisory experience is necessary, including expertise with Joint Commission accreditation processes. •Comprehensive knowledge of financial analysis and proficiency with database management software applications are required. •Willingness to travel as needed, up to 15%. •Must possess a thorough understanding of supported pod and division programs and participate actively in all ACO operational decisions. •Proven ability to drive strategic growth and long-term partnerships with organizations. •Must excel in relationship building and have a customer centric mindset. •Salesforce CRM pipeline management and daily administration to track interactions is preferred. •USD $107,000.00/year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!