Hiring: Director Patient Experience - Associate Experience Company: CHRISTUS Health Location: Alamogordo, NM Job Posted Time: 2026-09-03 14:50:12 Employment Type: Full-time Target Skills & Keywords : Risk Management About the job Experience: •5 years of education, customer service, or process improvement experience •Certified Professional in Patient Experience (CPXP), required within two years of hire Required Skills: •Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. •Works in collaboration with departments in developing and driving initiatives designed to improve the patient experience either through behavior change, process improvement, or environmental factors. •Accountable for making measurable improvements in patient experience satisfaction measures and achievement of CHRISTUS targets and goals with respect to patient opinion and services. •Collaborates with administrative, medical, nursing, ancillary, and legal/risk management staff on problem investigation, resolution, response, and prevention from data derived from surveys, complaints, and grievances. •Serves as the liaison for patient complaints and grievances and manages the program to meet the regulatory requirements for complaints and grievances documentation and response for the hospital. •Provide education to staff on complaint management, patient rights, and customer service. •Resource for leadership in the hospital for patient satisfaction surveys, complaints, and grievances for process improvement around the patients' and families' experience. •Leads and participates in multi-disciplinary teams to manage initiatives related to the patients' experience. Qualifications: •Bachelor's degree required •Master's degree preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!