Hiring: Director, Patient Experience and Program Communications, Pain Programs and Patient Support Company: Vertex Pharmaceuticals Location: Boston, MA Job Posted Time: 2026-09-10 11:47:33 Employment Type: Hybrid Target Skills & Keywords : Project Management, Salesforce, Vault About the job Experience: •10+ years of relevant experience, or the equivalent combination of education and experience, in patient support, patient engagement, consumer/patient marketing, market access communications, or other closely related commercial roles •Significant experience in the biopharmaceutical or healthcare industry, with increasing scope of responsibility and demonstrated strategic leadership •Proven success leading complex, cross-functional initiatives and influencing across matrixed organizations •Demonstrated experience navigating Medical, Legal, Regulatory, and Compliance review processes Required Skills: •Lead the strategy for patient experience and program communications across Pain Patient Support, ensuring a patient-centered and stakeholder-informed approach •Translate complex operational, access, reimbursement, and support processes into simple, clear, and effective messaging that improves understanding and reduces friction across the patient journey •Shape the long-term vision and annual strategic plan for patient support communications, access messaging, onboarding resources, and related engagement initiatives •Partner cross-functionally with HCP Marketing, Consumer Marketing, Market Access Strategy, and Trade Strategy to ensure aligned, consistent, and streamlined access experience messaging across stakeholder touchpoints •Lead the development of integrated communications, tools, and resources that support patient education, access, reimbursement, financial assistance, and fulfillment •Serve as a key leader in the creation and execution of patient-centric resources and digital assets across channels, including print, web, email, text, video, and virtual engagement platforms •Build and evolve the communications capability for the Patient Support function, identifying opportunities to innovate and enhance the patient experience based on emerging needs and external market dynamics •Lead complex cross-functional workstreams and drive alignment among internal stakeholders with differing priorities, ensuring progress against business objectives while maintaining patient centricity Qualifications: •Bachelor’s degree in Marketing, Communications, Advertising, Business, or a related field Compensation: •$189,600 - $284,400 / year •Flexible work environment (work from home / hybrid options) •This role is eligible for an annual bonus and annual equity awards Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!