Hiring: Director, Operations Company: Macy's Location: Portland, TN Job Posted Time: 2026-09-17 12:30:57 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Workday About the job Experience: •5+ years of related experience. Required Skills: •Lead the direction of both Inbound and Outbound operations, ensuring they meet or surpass targets such as Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate goals. •Provide coaching and guidance to executive team members and oversee colleague counseling and coaching activities. •Ensure departments meet or exceed performance standards in safety, cost control, quality, processing efficiency, reliability, and customer service. •Develop and implement short and long-term strategies to improve profitability, productivity, and efficiency across operations. •Continuously assess work processes to identify optimization opportunities and implement improvements. •Cultivate a work culture dedicated to superior customer service. •Establish and uphold procedures and metrics to ensure customer satisfaction levels are met. •Drive and manage organizational growth-related changes. Qualifications: •Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. •Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of related experience. •This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. •Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. •What We Can Offer You •Some Additional Benefits We Offer Include •Employee Assistance Program with mental health counseling and legal/financial advice •Access the full menu of benefits offerings here •Join us and help write the next chapter in our story - Apply Today! Compensation: •$98,900 - $164,800 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!