Hiring: Director, Operations Learning & Development Company: ShipMonk Location: Louisville, KY Job Posted Time: 2026-09-16 13:11:52 Employment Type: On-site Target Skills & Keywords : Microsoft Excel About the job Experience: •8 years of experience in e-commerce fulfillment operations, operational training/learning ownership, or process optimization, including at least 3 years leading teams or network-wide programs. •At least 3 years leading teams or network-wide programs. Required Skills: •Own network-wide time-to-rate for all hourly FC roles: define the ramp curve standard for each activity type, measure actual performance against it, and drive continuous reduction in days-to-full-rate. •Build the ramp measurement system in partnership with analytics: cohort-based ramp curves by site, activity, shift, trainer, and supervisor, with clear visibility into who produces the fastest-ramping associates. •Diagnose ramp drag at the root cause (curriculum gaps, trainer capability, supervisor coaching quality, staffing sequencing, equipment or systems access) and drive corrective action through local operations leadership. •Reduce early-tenure attrition by making the first 30 to 90 days a competence-building experience rather than a sink-or-swim one. •Build the training system •Serve as the network owner for all hourly-employee training content, materials, standard work, and delivery methods, including SOPs, visual aids, digital learning, and hands-on practice design. •Standardize what should be standard across the network while allowing local operations the flexibility they need to execute. •Develop supervisors and operations leadership Qualifications: •Design and own the new hire experience from hour one through rate attainment, including pre-boarding, day-one orientation, hands-on skill training, certification, and structured post-certification progression. •Build and develop the FC trainer and ambassador network: selection criteria, train-the-trainer certification, ongoing calibration, and accountability for trainee ramp outcomes. •Own skill certification and multi-skilling standards across activity types, enabling faster cross-training and greater labor flexibility. •Build and own supervisor onboarding and certification: how to train, how to observe and give feedback, how to read rate and quality data, how to run a shift, and how to hold a performance conversation. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!