Hiring: Director, Operational Programs Company: Levain Bakery Location: New York, NY Job Posted Time: 2026-09-10 11:55:12 Employment Type: On-site Target Skills & Keywords : Asana, Change Management, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Monday.com, Program Management, Project Management, User Experience About the job Experience: •30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state. •7+ years of experience in program management or operations, preferably within mid-size or start-up companies Required Skills: •Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery. •One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.” •From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity and we still do, 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state. •Welcome All- We are all in it together •Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other •Lead with Heart- We operate with empathy and integrity •Rise Up- We take initiative to make things better •Savor It- We are present and find the fun! Qualifications: •Bachelor’s degree in business, hospitality, or relevant field of study required •Proven track record designing and scaling cross-functional programs in a fast-paced, multi-site environment •Applied hands-on capability in project management and collaboration tools (e.g., Monday.com boards, Asana, Smartsheet) to build workflows, track progress, and keep cross-functional teams aligned •Operational familiarity with retail operating systems POS, labor scheduling, inventory/ERP, and task-management or communication platforms used by field teams •Strong computer skills with advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and comfort learning new business systems quickly •Comfort working with operational data building and interpreting reports and dashboards (e.g., Excel, Power BI, Tableau) to size problems, set KPIs, and measure program impact •Demonstrated capacity to work in person at our NYC office and excitement to work in our retail bakeries and commissary; this role is 95% in office and/or on site, with occasional work-from-home days supported •Demonstrated capacity to travel to bakeries in other markets as needed for pilots, launches, and program rollouts •Stand/walk for 8-hour; some locations require walking up and down stairs •Lift and carry up to 50 pounds Compensation: •$140,000 - $165,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!