Hiring: Director of Workplace Experience Operations Company: Rapport Guest Services Location: Chicago, IL Job Posted Time: 2026-09-09 17:59:36 Employment Type: Full-time Target Skills & Keywords: Workplace Experience, Hospitality Operations, Guest Services, Meeting & Events, Front-of-House Services, Client Relationship Management, Strategic Leadership, Operational Excellence, Financial Discipline, Team Leadership Experience: - Proven experience leading large teams (100+ associates) in workplace experience, hospitality, or guest services operations - Demonstrated success as a strategic operational partner and single point of contact for senior client leadership - Experience translating client hospitality visions and business objectives into exceptional workplace experiences - Background in overseeing Welcome & Reception, Meeting & Events, Workplace Ambassadors, and Front-of-House Workplace Services - Experience leveraging industry trends, hospitality best practices, and data to continuously evolve and elevate employee and guest experiences - Prior experience managing client relationships at a senior level, including serving as a senior escalation point - Experience with financial discipline and operational excellence in a hospitality or workplace services environment Required Skills: - Strong strategic leadership and client relationship management abilities - Excellent communication and proactive stakeholder engagement skills - Ability to build strong relationships with key client stakeholders - Proficiency in operational oversight across multiple service lines and locations - Capability to assess issues quickly, develop solutions, and communicate remedies effectively - Knowledge of hospitality trends, benchmarks, and best practices - Financial acumen and operational discipline - Ability to maintain visibility and leadership presence in a primarily on-site role (approximately 90% in-office) - Willingness to travel to other office locations based on business and operational needs Qualifications: - Demonstrated experience in a senior leadership role within workplace experience, hospitality, or guest services - Strong track record of managing large, distributed teams across North America - Ability to align workplace experience programs with business priorities, culture, and workplace strategy - Experience serving as a trusted strategic partner to client Senior Leadership - Commitment to fostering long-term career development and team growth - Alignment with a culture of collaboration, diversity, and global community engagement Compensation: - Salary: $140,000 - $165,000 per year - Other Forms of Compensation: Bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!