Hiring: Director of Workflow Engineering Company: Thomson Reuters Location: Frisco, TX Job Posted Time: 2026-09-10 17:58:15 Employment Type: Full-time Target Skills & Keywords: ServiceNow, ITSM, ITIL, Workflow Engineering, Automation, Orchestration, AI Operations, Agentic Automation, Predictive Intelligence, Now Assist, Now Platform, Event-Driven Architecture, CI/CD, Observability, Platform Governance, Integrations, APIs, Webhooks, Cloud Services, Telemetry, Service Management, IT Operations Experience: - 12+ years in technology - 7+ years leading engineering or platform teams (ServiceNow or IT Service Management) - Proven track record of turning ITIL practices into working automation - Experience designing and scaling automation across multiple tooling platforms - Experience engineering workflows for real-time execution (e.g., global command/ops centers) Required Skills: - Strong ServiceNow architecture, workflow design, and platform governance - Deep ITIL fluency: incident, problem, change, request, knowledge, SLM, and continual service improvement - Familiarity with Now Platform AI (Predictive Intelligence, Now Assist) and agentic automation - Event-driven engineering across APIs, webhooks, monitoring/observability platforms, cloud services, and telemetry ingestion - CI/CD, deployment automation, and observability with readiness controls built into the pipeline - Technical credibility to set architecture and development standards - Sound build-vs-buy judgement - Ability to lead, grow, and mentor engineering teams - Integrations expertise: monitoring and observability platforms, CI/CD pipelines, configuration and discovery data, cloud services, and event correlation engines Qualifications: - Demonstrated ability to own technical architecture, development standards, and engineering practices from design through production support - Experience shifting organizations from automating existing processes to redesigning them with an AI-first lens - Track record of replacing manual, ticket-driven processes with reliable, auditable, scalable workflows - Experience bringing AI into production operations — predictive models, assisted experiences, and agentic automation — with approvals, rollback, and observability built in - Ability to set engineering roadmaps, define success metrics, and make build-or-buy cases - Strong leadership and mentoring capabilities Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!