Hiring: Director of Trading & Platform Operations Company: Topstep Location: Chicago, IL Job Posted Time: 2026-09-13 12:07:57 Employment Type: Full-time / Remote Target Skills & Keywords : Risk Management, Slack, User Experience About the job Experience: •7 years of trading operations, brokerage, or platform support experience within an NFA/CFTC-regulated environment. •Minimum 7 years of trading operations, brokerage, or platform support experience within an NFA/CFTC-regulated environment. Required Skills: •Oversee Daily Trading & Desk Operations •Drive real-time execution for the Trade Desk and Platform Support Desk, ensuring timely, accurate, and compliant service delivery. •Drive operational efficiency across critical retail client workflows, including payment processing (failed cards/Cosmos), user funding/withdrawals, and KYC/onboarding documentation approvals. •Manage high-volume client escalation queues and enforce standard operating procedures for dynamic customer communications. •Maintain a consistent operational rhythm through fast-paced issue resolution, coverage schedules, and escalation tracking. •Identify process bottlenecks and recommend technology or workflow improvements to increase execution speed and efficiency. •Platform & System Management •Act as the primary operational owner for the proprietary trading platform’s customer support experience and technical queues. Compensation: •$170,000 - $210,000 / year •Flexible work environment (work from home / hybrid options) •Paid time off is front-loaded Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!