Hiring: Director of Success Company: Connecteam Location: Colorado Springs, CO Job Posted Time: 2026-09-03 11:20:38 Target Skills & Keywords : CV, SaaS About the job Experience: •5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles. Required Skills: •Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts. •Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development. •Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement. •Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows. •Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam. •Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention. •Partner cross-functionally with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!