Hiring: Director of Service Order Processing Company: Numotion Location: Aurora, CO Job Posted Time: 2026-09-16 13:00:44 Employment Type: Full-time Target Skills & Keywords : Aurora, Microsoft Excel, Microsoft PowerPoint About the job Required Skills: •Lead and direct the service order processing team in providing repair services to customers, ensuring a high level of customer satisfaction and retention. •Provide direct coaching (performance and career) routinely. •Work cross functionally to coordinate service technician’s activities, including optimization of scheduling and routing to ensure quality and timely provision of service and repair. •In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures. •Direct quality and timely assistance for customers with service & repair requests (including fielding phone calls, entering, and maintaining accurate data in order processing system, scheduling appointments). •Interface directly with the team to increase customer satisfaction and improve turnaround times. •Review incoming and outgoing phone calls for quality with intent to improve customer-service skills. •Lead and implement Numotion Service & Repair best practices and drive universal service and repair processes within the territory. Qualifications: •Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered. Compensation: •$65,000 - $80,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!